Questions? We’re here to help.
Frequently Asked Questions
Where are North Showrooms located?
North Showrooms are now open in Brooklyn and Toronto. Visit us at North Cobble Hill located at 178 Court Street, Brooklyn, NY or at North Ossington located at 113 Ossington Avenue, Toronto, ON. View Showrooms
What prescription range does Focals support?
Focals are available in prescriptions ranging from -4.00 to +2.00 SPH and 0 to -2.00 CYL. Prescription lenses are coming soon.
Can I wear contacts with Focals?
Yes, you can wear contacts with Focals.
Do I need to visit an eye doctor before ordering Focals?
For non-prescription Focals you do not need to visit an eye doctor. To order Focals with prescription lenses you will need to have a valid prescription.
Shipping, Returns & Warranty
What is the return policy?
You may request a refund within 30-days from the day you ordered Focals. The restocking fee will be charged if a refund is requested after your order has started being custom-built. Refund requests can be made by emailing our friendly customer care team at firstname.lastname@example.org. Read the Hardware Terms of Sale for more details.
What is the warranty?
Focals have a 1-year limited warranty from the day you receive the product. Read the Hardware Terms of Sale for more details.
How long will it take to receive Focals?
Focals Classic will start shipping in limited quantities in December 2018. Focals Round will start shipping in 2019.
Can I submit Focals to insurance?
Check with your insurance provider to see if Focals with prescription lenses will be covered by your insurance plan.
Is Myo still available for sale?
No, sales of Myo stopped in October 2018. We will continue to provide support to all existing Myo customers.
How can I learn more about the technical specifications for Focals and Loop?
You can learn more at www.bynorth.com/tech.
Does North have a developer program?
We don't currently have a developer program, but we're excited to share more soon. If you have something to share, email us at email@example.com and we'll be in touch!